All orders ship shortly after the billing date (which is the 15th of every month) to ensure everyone receives their monthly vitamins by the 1st. If you order after the 15th and miss our ship out date, you will receive your vitamin pack the following month and will NOT be billed during the next billing cycle.
Ex. If you order on October 20th, you will receive your first order before the 1st of December. You will not be billed on November 15th. Your next billing date will be on 15 December for your January pack.
Ex. If you order on October 10th, you will be billed immediately upon check out and receive your first order before the 1st of November. You will be billed on November 15th for your December pack.
Billing occurs on the 15th of every month.
Once your tracking number is created and your orders postage label is created, our system will automatically e-mail you the tracking information. You can also use the 'arrive app' on IOS and Android smart phones.
You can cancel your subscription by logging into your VITA|CRATE account, clicking "manage subscriptions" and canceling your subscription crate(s).
Yes of course. E-mail us using the contact form on this page or directly by e-mail at firstname.lastname@example.org to request a cancelation. Please include your name and e-mail address so we can find your account in our system. Please try and e-mail us at least 48 hours prior to the billing date (15th of every month) so we have ample time to cancel your subscription before you are billed again!
Yes. Despite being a subscription product, you can easily purchase one of our crates and immediately cancel your subscription. A cancelation does not initiate a refund and you will still receive your first crate. To request a refund, simply ask! (P.S. There is no cancelation fee or contract or hassle!)
You should be taking vitamins everyday. But, if you don't want to we can show you some of our favorite cancer research charities by visiting our donor list here.
Unfortunately no, we do not accept returns of any vitamins or supplements regardless of whether they are opened or not. Despite this, you should reach out to us so we can find some other resolution to whatever the issue may have been.
Well, it would be super duper illegal if we made a claim such as this and did not follow through with it. Besides this, we can provide you with official points of contact at the various charities to verify that we do in fact send them money. We also post all about it on social media. Check us out!
Being a small business we are ALL EARS for any ideas you may have. Please send any inquiries to us using the contact form or by e-mail at email@example.com.
Labels and tracking numbers are created well in advance to your order shipping. This just means your order is being processed by our fulfillment team. As soon as USPS has custody (and scans) of your package, the number will be updated.
We would love to chat! Scroll down and click the 'contact us' button to talk with a support representative or e-mail us directly at 'firstname.lastname@example.org.'
We have disconnected our phone support number temporarily as we move to a new (more convenient) VOIP phone system. We can always be reached by e-mail at 'email@example.com' in the meantime.
VitaCrate, LLC is a wholly-owned subsidiary of Investor Crate, LLC., Vita Crate was created for the purpose of charity through capitalism. Due to Investor Crate operating on razor thin margins, we created this company to facilitate our want and desire to participate in philanthropy.
In the event that we are hiring or looking for volunteers for a charity run or other event, these opportunities can be found on our Facebook page. A link to our Facebook page can be found in the footer.
For a full list of participating partners and suppliers, please contact our compliancy officer.
The War on Cancer meter is updated on the 15th of every month.
Currently, we do not operate an affiliate marketing program but due to a high volume of requests, this is now in development. (As of October 22nd, 2020)
Currently our focus is on Cancer Charities and Cancer Research only, however, we may consider other charities. Reach out to us and we can discuss this further.
If you are a representative of a charity, vitamin & supplement company/supplier or have any other business related inquiries, please travel to our Contact Us page to reach out to our leadership.
CONTACT US BY SNAIL MAIL!
ATTN: IC VC CRATE CO
PO BOX 910241
ST. GEORGE, UT 84791